This Refund & Cancellation Policy outlines the terms under which payments, refunds, cancellations, or adjustments are handled for services provided by OneSuvidha (“Company”, “we”, “us”, “our”). By using our website, mobile app, or any service (“Platform”), you agree to the conditions below.

1. General Policy

OneSuvidha provides a variety of digital and offline services. Due to the nature of certain services—especially those processed instantly—refunds may not always be possible.
However, we ensure fair review and resolution for every eligible request.

2. Service Cancellation
2.1 User-Initiated Cancellation

A user may request cancellation before the service has been processed.

If the request is received before processing starts, cancellation may be approved.

Once a service is successfully processed, cancellations are not allowed.

2.2 Company-Initiated Cancellation

We may cancel a service due to:

Technical issues

Suspected fraudulent activity

Incorrect service information

Regulatory or operational limitations

In such cases, users may be eligible for a refund depending on the service type.

3. Refund Eligibility

Refunds may be provided only under the following conditions:

3.1 Payment Debited but Service Not Delivered

If the amount is deducted but the service fails or remains incomplete:

We will verify the transaction status

On successful verification, a refund or service reprocessing will be offered

3.2 Duplicate Payments

If a user is charged twice for the same service, refund for the duplicate payment will be issued after verification.

3.3 Service Errors

If the service provided is incorrect due to a system or processing error on our side, we will attempt to correct it.
If correction is not possible, a refund may be issued.

4. Non-Refundable Situations

Refunds will not be provided for:

Wrong details entered by the user (e.g., phone number, service ID, address)

Successful and completed transactions

Services that are non-reversible in nature

Delays caused by third-party service providers

Failure due to user-side technical issues (network, device, etc.)

Situations outside our control (server downtime, third-party API failure, etc.)

5. Refund Processing Time

Once approved, refunds are processed as follows:

UPI / Bank Transfer / Wallet: 3–7 working days

Card Payments: 5–10 working days

Third-Party Gateways: As per their individual timelines

Processing times may vary based on the bank or payment gateway involved.

6. Proof & Verification

To process any refund or cancellation request, users must provide:

Operacijos ID

Payment screenshot (if applicable)

Registered mobile number or email

Any supporting documents requested by the support team

Refunds will only be processed after verification is complete.

7. Disputes

If a user disagrees with our refund decision, they may contact us for further review.
Our team will re-evaluate the case and provide a final resolution.

8. Contact for Refund Requests

For all refund or cancellation-related queries, users may contact:

Email: support@onesuvidha.com

Phone: 1088898272
Address: Shillong, Meghalaya, India

9. Policy Updates

We may update or modify this Refund & Cancellation Policy at any time.
Changes become effective immediately when posted on the Platform.