Welcome to OneSuvidha (“Company”, “we”, “us”, “our”). By accessing or using our website, mobile application, or any of our services (“Platform”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please discontinue use of the Platform immediately.

1. Acceptance of Terms

By using OneSuvidha, you confirm that:

You are at least 18 years old or using the Platform under guardian supervision.

You have read, understood, and agreed to these Terms.

You have the legal capacity to enter into binding agreements.

2. Our Services

OneSuvidha provides digital and offline services including, but not limited to:

Utility services

Local assistance services

Marketplace or listing features

Payment-related services

General information resources

We may add, modify, or discontinue any service without prior notice.

3. User Accounts

Some features may require account creation. You agree to:

Provide accurate and current information.

Keep your login credentials confidential.

Take responsibility for all activities under your account.

We may suspend or terminate accounts showing suspicious or unauthorized activity.

4. User Responsibilities

You agree not to:

Use the Platform for unlawful, harmful, or fraudulent activities.

Upload or share content that infringes copyrights, violates laws, or harms others.

Interfere with Platform systems, security, servers, or data.

Attempt unauthorized access or data extraction.

Breaching these conditions may lead to immediate access termination.

5. Payments & Fees

Some services may require payment. By proceeding with payment, you agree that:

All billing details are accurate and valid.

Fees may be non-refundable unless clearly specified.

Third-party payment gateways may enforce their own terms.

We are not responsible for delays or issues caused by third-party processors.

6. Third-Party Links & Services

OneSuvidha may contain links or integrations with third-party websites or services.

We do not control or endorse third-party content or policies.

Accessing third-party services is at your own risk.

We are not liable for losses arising from third-party actions or services.

7. Intellectual Property Rights

All content on the Platform — including logos, text, graphics, images, software, and trademarks — belongs to OneSuvidha or its licensors.
You may not copy, reproduce, distribute, or use any material without written permission.

8. Privacy

Your use of the Platform is governed by our Privacy Policy, which describes how your data is collected, stored, and processed.
Please review it carefully.

9. Limitation of Liability

To the fullest extent permitted by law:

OneSuvidha is not liable for indirect, incidental, special, or consequential damages.

We do not guarantee uninterrupted or error-free service.

Use of the Platform is entirely at your own discretion and risk.

We are not responsible for loss of data, financial loss, or unauthorized access caused by factors beyond our reasonable control.

10. Indemnification

You agree to indemnify and hold OneSuvidha harmless from any claims, liabilities, damages, expenses, or legal fees arising from:

Your misuse of the Platform

Your violation of these Terms

Your infringement of any third-party rights

11. Modification of Services

We may modify, suspend, or discontinue any part of the Platform at any time without notice.
We are not liable for any impact caused by such modifications.

12. Termination

We may terminate or suspend your account and access if you:

Violate these Terms

Engage in fraudulent or unlawful activities

Misuse the Platform in any way

Upon termination, your right to use the Platform ceases immediately.

13. Governing Law

These Terms shall be governed and interpreted under the laws of India.
Any disputes shall fall under the jurisdiction of the courts located in Shillong, Meghalaya.

14. Changes to Terms

We may revise or update these Terms at any time.
Continued use of the Platform after updates signifies your acceptance of the changes.

15. Contact Information

For questions, support, feedback, or complaints, contact us at:
Email: support@onesuvidha.com

Phone: 1088898272
Address: Shillong, Meghalaya, India