OneSuvidha (“we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you use our website, mobile application, or any services (“Platform”). By accessing or using the Platform, you agree to the practices described in this Policy.

1. Information We Collect
1.1 Personal Information

We may collect the following information that you voluntarily provide:

Nombre

Email address

Phone number

DIRECCIÓN

Identity verification details (if required)

Date of birth (when needed for specific services)

1.2 Automatically Collected Information

When you interact with the Platform, we may automatically gather:

IP address

Device information

Operating system & browser type

Usage data and activity logs

Cookies and tracking data

Approximate location (if permission is granted)

1.3 Payment Information

When you make a payment through OneSuvidha:

Payment details and transaction information may be collected

Payments are processed through third-party gateways

OneSuvidha does not store full card or banking information

2. How We Use Your Information

We use collected information to:

Provide, operate, and maintain OneSuvidha services

Process service requests and transactions

Create and manage user accounts

Send updates, alerts, and notifications

Improve and personalize user experience

Prevent fraud, misuse, or security threats

Comply with legal and regulatory requirements

3. Sharing Your Information
3.1 Service Providers & Partners

We may share your information with trusted third parties who support:

Payment processing

Customer support

Technical and hosting services

SMS/email delivery

Identity verification (when needed)

These partners use your information only to perform their functions.

3.2 Legal & Compliance

We may share your information when required to:

Comply with legal processes

Respond to law enforcement requests

Protect the rights, safety, and property of OneSuvidha or users

3.3 Business Transfers

If we undergo a merger, acquisition, or asset transfer, your data may be included as part of the business assets.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Enhance functionality

Remember preferences

Analyze performance and usage

Improve user experience

You may disable cookies via your browser settings, but some features may not function properly.

5. Data Security

We apply industry-standard security practices to safeguard your data from unauthorized access, alteration, or destruction.
However, no online system can guarantee 100% security. Your use of the Platform is at your own risk.

6. Data Retention

We keep your data only for as long as necessary to:

Provide services

Meet legal obligations

Resolve disputes

Enforce agreements

After this period, your data is securely deleted or anonymized.

7. Your Rights

Depending on your region, you may have rights to:

Access your personal data

Correct or update your information

Request deletion of your data

Withdraw consent

Request a copy of your stored data

You can exercise these rights by contacting us using the details below.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 13 (or applicable legal age).
If you believe a child has provided us information, contact us so we may delete it promptly.

9. Third-Party Links

Our Platform may include links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their policies before sharing information.

10. Changes to This Privacy Policy

We may modify this Policy from time to time.
Updates take effect once posted on the Platform.
Continuing to use the Platform means you accept the changes.

11. Email Opt-Out & Communication Choices

You may opt out of promotional or marketing emails by:

Clicking the “Unsubscribe” link in our emails, or

Sending a request to support@onesuvidha.com

Important notes:

You will still receive essential account, security, or transactional messages.

Opt-out requests may take up to 48 hours to process.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please reach out:

Email: support@onesuvidha.com

Phone: 1088898272
Address: Shillong, Meghalaya, India