OneSuvidha (“we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you use our website, mobile application, or any services (“Platform”). By accessing or using the Platform, you agree to the practices described in this Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following information that you voluntarily provide:
பெயர்
Email address
Phone number
முகவரி
Identity verification details (if required)
Date of birth (when needed for specific services)
1.2 Automatically Collected Information
When you interact with the Platform, we may automatically gather:
IP address
Device information
Operating system & browser type
Usage data and activity logs
Cookies and tracking data
Approximate location (if permission is granted)
1.3 Payment Information
When you make a payment through OneSuvidha:
Payment details and transaction information may be collected
Payments are processed through third-party gateways
OneSuvidha does not store full card or banking information
2. How We Use Your Information
We use collected information to:
Provide, operate, and maintain OneSuvidha services
Process service requests and transactions
Create and manage user accounts
Send updates, alerts, and notifications
Improve and personalize user experience
Prevent fraud, misuse, or security threats
Comply with legal and regulatory requirements
3. Sharing Your Information
3.1 Service Providers & Partners
We may share your information with trusted third parties who support:
Payment processing
Customer support
Technical and hosting services
SMS/email delivery
Identity verification (when needed)
These partners use your information only to perform their functions.
3.2 Legal & Compliance
We may share your information when required to:
Comply with legal processes
Respond to law enforcement requests
Protect the rights, safety, and property of OneSuvidha or users
3.3 Business Transfers
If we undergo a merger, acquisition, or asset transfer, your data may be included as part of the business assets.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Enhance functionality
Remember preferences
Analyze performance and usage
Improve user experience
You may disable cookies via your browser settings, but some features may not function properly.
5. Data Security
We apply industry-standard security practices to safeguard your data from unauthorized access, alteration, or destruction.
However, no online system can guarantee 100% security. Your use of the Platform is at your own risk.
6. Data Retention
We keep your data only for as long as necessary to:
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
After this period, your data is securely deleted or anonymized.
7. Your Rights
Depending on your region, you may have rights to:
Access your personal data
Correct or update your information
Request deletion of your data
Withdraw consent
Request a copy of your stored data
You can exercise these rights by contacting us using the details below.
8. Children’s Privacy
We do not knowingly collect personal information from individuals under 13 (or applicable legal age).
If you believe a child has provided us information, contact us so we may delete it promptly.
9. Third-Party Links
Our Platform may include links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their policies before sharing information.
10. Changes to This Privacy Policy
We may modify this Policy from time to time.
Updates take effect once posted on the Platform.
Continuing to use the Platform means you accept the changes.
11. Email Opt-Out & Communication Choices
You may opt out of promotional or marketing emails by:
Clicking the “Unsubscribe” link in our emails, or
Sending a request to support@onesuvidha.com
Important notes:
You will still receive essential account, security, or transactional messages.
Opt-out requests may take up to 48 hours to process.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please reach out:
Email: support@onesuvidha.com
Phone: 1088898272
Address: Shillong, Meghalaya, India
